Refund policy

RETURNS

Due to COVID-19, we do not accept returns. If there was an issue with your order, or something was damaged, please contact us at beauty@thehive1.com and customer care options can be discussed.

We do not accept returns.  Exchanges of unopened hair are allowed within 7 days of purchase. Exchanges will not be given for chemicals/hair products of any kind.

Do you provide International delivery?
Yes! We offer international shipping through DHL and FEDEX. 

How do I track my order?
A tracking number will be provided to you within 72-96 hours of placing your order.  

How can I contact your couriers?
Courier information will be provided with the tracking number, or call the store.

All products take max 4-5 business days to process because if we don't have it in the store we will go and purchase it for you and ship it. Day 1 starts the day after your order is received. Tracking numbers are sent via email after processing. Business days do not include holidays or weekends. Always allow one business day after a holiday or a sale. *We do not ship any products on Saturday or Sunday. Questions regarding orders must be sent to beauty@thehive1.com. Please include the name and order number. We ship worldwide.  

If a package is returned to The Hive Beauty Supply LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery (if applicable), the customer will be responsible for the return shipping cost as well as the redelivery cost. The Hive Beauty Supply LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any parts of the address are incorrect.

The Hive Beauty Supply LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, The Hive Beauty Supply LLC will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate. We use standard shipping, which is typically 3-5 business days, depending on your location.

The Hive Beauty Supply LLC has made every effort to display as accurately as possible the colors of our products that are shown on this website. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

The Hive Beauty Supply LLC reserves the right to make changes at any time to these Terms of Use. Any modifications to the Terms of Use will be effective upon posting. You agree to review the Terms of Use periodically so that you are aware of any modifications. Your continued use of The Hive BeautySupply LLC site after any modifications indicates your acceptance of the modified Terms of Use.

By using The Hive Beauty Supply LLC, you expressly agree that use of The Hive Beauty Supply LLC is at your sole risk. The information, products, and materials contained or offered in this site are provided on an “AS IS” and “AS AVAILABLE” basis with no warranty. The Hive Beauty Supply LLC is not the manufacturer of the beauty products it sells. Icon Beauty Supply LLC does not accept any liability for the failure of products it sells to meet any specific needs of a user of the product or for any loss, damage, or injury caused by such products.

After you place an order using our shopping cart, we will check the information you give us for validity by verifying your method of payment or shipping address. If further details are needed, wewill contact you. We reserve the right to reject any order you place with us and/or to limit quantitieson any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Prices and availability of products and services are subject to change without prior notice. Errors willbe corrected where discovered. Icon Beauty Supply reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.

The Hive Beauty Supply LLC is required by law to collect sales tax. When you review your order total during the checkout process, you'll see the estimated sales tax. The actual charge to your credit card will reflect the applicable state and local taxes.